04 · SAP ENVIRONMENTSIN DEVELOPMENT
SAP AI Support Suite
"The support team was losing time searching for similar issues already resolved."
THE PROBLEM
Every issue was investigated from scratch, even when the team had already solved something similar before. The knowledge existed, but it wasn't easy to find in the moment.
WHAT WE NEEDED TO SOLVE
Reduce search time by drawing on the knowledge the team has already generated.
THE SOLUTION WE BUILT
Knowledge baseSTRUCTURE
Support assistantAI
Issue historyREGISTRY
Resolution suggestionASSISTANCE
HOW IT WORKS
TICKET→
CONTEXT→
SUGGESTION
EVIDENCE
IN DEVELOPMENT
Preview of the system under construction
RESULT
In development — validation pending.